WIFI is not working

[AK66]

I received a response from you. It does not help.   Thrmostan is still not working. Saying "Error - nest.com/w5"......
 I did several resets, and nothing appears to be working. So sad that you buy a product and pay the premium, and in less than years, it does not work. What to do now? Spend money again knowing that in 2 years I would need to purchase another one? I am very disappointed by Google Nest.  

Alex 

[David_K]

If you still see the W5 error code, contact Google Nest support  and they will advise on next steps. Let the agent know you've already tried the steps you mentioned.

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the help here, davidking.

@AK66, how's it going? Have you tried reaching out to our team? If you haven't yet, we'd be happy to take a look at this for you. Could you please fill out this form with the needed information?

Let me know once you're done.

Regard

[EmersonB]

Hello everyone,

@AK66, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, davidking and Mark.
 
Best,
Emerson

[EmersonB]

Hey AK66,

We haven't received your form — were you able to fill it out?
 
Thanks,
Emerson

[EmersonB]

Hi AK66,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson