Warranty Needed . . . Not a bunch of instructions. Just need a replacement

[lauragodel]

I have 2 heat pumps and 2 nests. One thermo works the other does not turn off the heat and will automatically go into eco mode upon turning off entirely. The other one operates normally. I paid a HVAC service to diagnose my issues and check my units. It's the thermostat. How and who do I send this unit to. It was purchased via ADT in an "upgrade" to my home system. I need a replacement and not a bunch of instructions. The experts were here today for 4 hours.

[lauragodel]

Purchased and installed in August 2023.

[zoeuvre]

Hi lauragodel, 

Thanks for posting. If you have determined that one of your Nest thermostats is malfunctioning and requires a replacement, kindly send us the service invoice from the HVAC technician who determined that the issue is with your Nest Thermostat so I can take a closer look. 

Keep us posted.

Best,

Zoe

[lauragodel]

[lauragodel]

I am limping along with this thermostat. Once our temps returned to normal 40, 50, 60s, it quit acting up. I will not buy another Nest, I can tell you that much.

[zoeuvre]

Hi there, 

Thanks for the information. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Regards,

Zoe

[zoeuvre]

Hello lauragodel, 

Checking back in—we haven't received your form. Were you able to fill it out? Still need our help? 

Thanks,
Zoe