Warranty claim no response!

[Shadowbuilds]

it’s been months now in the heat with my family and no thermostat as we are STILL waiting for someone to warranty claim this. This is terrible customer service. Some please reach out to warranty this thermostat. Absolutely ridiculous . 

[zoeuvre]

Hi Shadowbuilds, 

Thanks for reaching out to us, and I'm sorry to hear about what happened; this is not what we want you to experience.

Do you have the Case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help. 
 

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe