Heatlink failed yesterday - was only fitted in October 2020.
Spoke to Google who assured me this was a very rare problem! They refused to expedite the delivery of replacement heatlink, saying dispatch will be 1-2 days, but then time taken to deliver would be in hands of the courier, then time taken to get installer to fit, so realistically I’m looking at the end of the week at the earliest before we’ll have heating and hot water.
Given the freezing temperatures locally as well as having three children at home, I asked if I could go and buy a Nest locally, and claim reimbursement for that in order to speed up the process but was told it wouldn’t be refunded. Eventually, after asking to speak to a supervisor, they offered £30 towards a temporary thermostat and £100 to cover the installation, despite telling me earlier there was nothing else they could do. I asked to speak to the supervisor myself, even though I was repeatedly assured they would say the same thing. I was out back on hold….and then cut off.
Unsurprisingly, I haven’t received a confirmation email for the replacement part., so looks like I’ll be calling back.