Web won't properly access NEST thermostat via browser

[Nest123]

Thermostat will not appear on Nest Home web page. It is a hassle to only access via app. It used to appear on web page but now it does not except for the away functions which are accessible in the account settings. FIX THE BUGS

Deleted thermostat and reinstalled on account.  APP still works but web page is the same listing no thermostat except in the settings where it somehow gives me the option to adjust the away settings.  Tried to add the thermostat to the webpage using the access code but it still gives me no joy and won't display; tells me to use the app to finish installation.

This looks like a bug in the software.  

[Markjosephp]

Hello Nest123,

Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look at this for you.

You should see your Nest devices automatically once you sign in to the Nest Web app. Please ensure that you are logged in with the right email address associated with your Nest Thermostat in the Nest app. Also, check that you are in the correct home structure where it was installed.

Let me know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi Nest123,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark