What a piece of junk

[srshaw]

What is it about Google products that they are all just crap? I know my original Nest thermostat was made before Nest were bought by Google, but I am installing a new one and it is worse than the first. I had to replace the first one while under warranty, now the replacement has failed and I had to spend $249 to buy a new one. And this one won't install to the App, which is kinda worthless anyway, but I do like to have access to my home when away.

[Markjosephp]

Hello srshaw,

Thanks for reaching out, and I'm sorry for the experience. I'd love to know more about this.

Could you please tell us more about what happened and share with us the Case ID number from your recent contact?

I'll look forward to your response.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Markjosephp]

Hi srshaw,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark