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Why can't I talk to a person???????

jeaniez
Community Member

I want a WIFI controlled thermostat without a 3rd wire. NEST told me I needed Gen 3.  My electrician told me it won't work without the 3rd wire.

Why can't I talk to a person???? This is a sales issue/technical issue.  your website doesn't help me.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@jeaniez 

Unfortunately, the best you can do is to use the link and instructions in the post below to contact Support. One of the options is a phone callback from Support, which can be in less than a minute, depending on on the time of day and your locale:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Thank you.  I found this with your directions and someone called me back immediately.  

Markjosephp
Community Specialist
Community Specialist

Hello folks,

I'm jumping in to make sure everything is good to go.

I appreciate you sharing the link on how to contact our support, @MplsCustomer.

@jeaniez, I appreciate you posting and updating us on your efforts to address your concern and find a fix. I hope you've got the answer you're looking for. If you have any other questions or concerns in the future, feel free to start a new thread.

Best regards,
Mark