My Nest learning thermostat all of a sudden had an error code W5 and I couldn't get it to reconnect to my wifi network. All my other devices including 2 Google home minis have not had any issues. I talk with Google support and after a couple things to try they sent a new head unit. I set it up and it found my network right away and works fine. A few days later it loses connection again and can't find any networks, not even just an issue with mine. All my devices also see my neighbors network but my thermostat doesn't see any. I reset my wifi network (modem and router) and it reconnected fine on its own. But then today it lost connection again and has been disconnected for 7+ hours. No idea what the issue is. Any chance it has to do with my phone being on Nord VPN? I've been using it for months tho and this thermostat issue is pretty new. I know it won't find my thermostat in the Nest app when I'm on VPN so I disconnect and it finds it but says it's offline. Help! Seems like a thermostat software issue from everything I can tell.
Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
