Wifi works when manually entered but TD005 through app

[null_vector]

I can manually enter wifi details and the nest will connect just fine.  But when adding it to the app, it insists on resetting the wifi and fails with a TD005 error.

[Jenelyn_O]

Hi null_vector,

Thanks for reaching out. The Nest Thermostats has a special router setting that needs to be enabled. It's also most likely that an unknown variable in your network environment is causing the issue. 

Please check these recommended router settings:

• Quality of Service (QoS) settings
• Device priority
• Parental controls
• Wi-Fi pause
• Interference and attenuation

Also, you can visit this link for a summary of recommended router settings.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey null_vector,

I'm just checking in to make sure that you've seen my response. Please let me know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn

[null_vector]

I couldn't get it working on nest wifi surprisingly enough.  I tried a different router and connected just fine.

It's worth noting I could connect to the nest wifi if I manually entered the details just fine.

It was only a problem with the app.

[Jenelyn_O]

Hey null_vector,

Thanks for keeping me in the loop. Please check this link for additional reference.

Please give these steps a whirl:

1. Reset your Nest Thermostat to defaults.
2. Restart your phone or tablet and reopen the Nest app.
3. Make sure you have Bluetooth and Wi-Fi enabled on your phone or tablet.
4. Checking the settings on your Wi-Fi router or access point would help. 

Let me know how it goes.

King regards,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for looking into this, Jenelyn.

@null_vector, I'm checking back in. Were you able to do the steps above? We'd be glad to hear from you — We'd like to make sure everything is working.

 Regards,

Mark

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate the help, Mark.

Cheers,

Jenelyn