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Wiring issue

hymmeljuk
Community Member

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I recently moved to a new place and tried to connect my thermostat but it keeps saying that it’s not compatible due to some wiring issues. I had the same issue at my old place and figured it out. Can someone tell me what I’m doing wrong. 

1 REPLY 1

luciaaa
Community Specialist
Community Specialist

Hi, @hymmeljuk,

 

Thank you for posting in the community and sharing the pictures with us. I'm truly sorry your thermostat is not working, I'm happy to help!

 

After carefully checking  the pictures you shared with me, it seems that your system is not compatible with the Google Nest thermostat 2020. In this case, the compatible Nest thermostat is the Nest Learning thermostat (3rd generation).

 

You can refer to this article to check the compatibility of your system: Nest thermostat compatibility.

 

Keep me posted.

 

Best regards,

Ana.