Wiring trouble shooting w1 wire

[Darnitalready]

My next says it is not receiving power and shows an Error code e102 and states the problem is with wire W1. 

I checked the voltage across Rc and W1 and my voltage meter shows 27VAC. 

I also plugged in another nest thermostat od same model and it shows e102. So is it possible to have a broken baseplate?

If so where can a fella get one? Thank you

[moonlit]

Indeed, you have a defective base plate. You will have to check the warranty information with this. I guess Google can replace a base plate for you if it is within the warranty timeline.

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @moonlit.
@Darnitalready, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Darnitalready]

@Jhonleanmelyes, please. Where can I order a new base plate?

thanks!

[Jhonleanmel]

Hi Darnitalready,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hey Darnitalready,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Mel