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Won’t add our device

Jimann
Community Member

We haves downloaded the app. It will not let us add the device to the app. What should we do. 

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Jimann 

What exactly happens when you open the Google Nest app and try to install your Nest Learning Thermostat? See these install instructions: https://support.google.com/googlenest/answer/9274936?hl=en

Ryan_G
Community Specialist
Community Specialist

Hi Jimann,

 

Thanks for reaching out here in the Google Nest Community.

 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thank you for your help, MplsCustomer.

Regards,
Ryan 
 

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going? Have you had the chance to try the suggested steps above?

 

Best, 

Melba

JenniferV
Community Specialist
Community Specialist

Hello Jimann,

 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you still need help, please feel free to start a new thread and we'll be happy to help.


Thanks for the help here, Ryan and Melba.

 

Regards,

Jennifer