Wont connect to app

[Kcmom]

I already had the thermostat connected and running fine then bout 6 months ago it disconnected itself and won't reconnect....i get no error codes or anything..i just have to adjust thermostat manually.  help please

[EdwardT]

Hi Kcmom,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Does the Nest Thermostat show offline in the app?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Kcmom,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Kcmom,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward