Error T030– adding device on app

[Maymaldo31]

Thermostat is setup and connected to wifi but when trying to setup on Google home app— the assisting device (tried both an iPhone and android) won’t find it/connect. No issues with wifi or network)

[MelbaDT]

Hey Maymaldo31, 

Thanks for reaching out and I'm sorry to hear about what's going on with your Nest thermostat. I want to dig deeper into this. 

A few questions — do you have the new Nest Thermostat with a mirrored display? Do you happen to have other Google or Nest devices in the same house where you're setting this one up? Also, please try the suggested steps below: 

1. Make sure that the assisting device is powered on. If it isn’t, charge it or connect it to a working power source.
2. If the assisting device isn’t in use, remove it from the Nest app.
3. If you have more than one Wi-Fi network, you may have to move your phone to the same network the assisting device uses. 

Let me know how it goes. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba