bad plates on thermostats waiting for management to approve replacement

[LakeStreet113]

No heat and I replaced with another Nest thermostat and kept on calling google nest support.  They confirmed the 2 thermostats are bad.  I am waiting for upper management to approve a replacement.  

I am not going to continue buying new nest thermostats, so I am waiting for management to approve a replacement.  

Anyone knows how long it takes?  Weekend is coming and I need to move out if Google Nest management is not executing on their end.  

I was under the assumption that something under guaranty gets replaced right away.  anyone with google guaranty experience?

Thanks

[Patrick_Caezza]

@LakeStreet113 

I escalated this to a specialist for you. 

The will need the case numbers if you have one. 

[jenniffert]

Hi @LakeStreet113,

Thanks for posting here in the community! I understand you haven't received an update on the replacement approval since the Nest thermostats are no longer working as expected. I recognize the importance of resolving this quickly, especially considering your upcoming move, and I apologize for the delay and the inconvenience this has caused. I'd be happy to help!

I also appreciate your input, @Patrick_Caezza.

To better assist you @LakeStreet113, it would be very helpful if you could share the case number that Patrick Caezza requested above.

Please keep me posted.

Best regards,

Jenniffer

[LakeStreet113]

Yes, It's a shame.  I had to get heat, so I got an Ecobee from a local store.  I don't think google understands the nature of what they are selling or the support team would executed on this before the weekend.  I would not spend another night in a hotel waiting for support to expedite this as needed.  My fault for using Google and Amazon for this. 

[jenniffert]

Hi @LakeStreet113,

Thanks for following up!

I understand how inconvenient it is, especially since you had to get a new thermostat. To expedite your case, it is necessary that you provide your case number to find the information and verify the status of the request.

Please keep me updated.

Best regards,

Jenniffer