11-09-2022 03:43 PM
Thank you for enrolling in CenterPoint Energy Smart Cycle. to help manage your community’s electric grid during times of peak demand. Unfortunately, you no longer have any eligible Google Nest thermostats in your enrolled Home. It was changed to a NEST 3 years ago by the power company, aand now they tellme tje thermostatt is not eligible
11-15-2022 11:11 AM
Hey there,
Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with more details. I would recommend reaching out to your energy provider, as they are the ones in charge of the program. Please let me know if you have any questions from here, as I would be happy to take a closer look.
Best regards,
Jake
11-18-2022 10:48 AM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
11-19-2022 11:30 AM
Hi everyone,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Mel