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gas burner doesn't light

Jay77
Community Member

New install, gas forced hot air: info shows electric, forced hot air. Fan runs, gas burner doesn't light. Photo of old thermostat shown.

IMG_20221022_104634.jpg

 Note jumper at red to RC...

4 REPLIES 4

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Hello Jay, you need to go into System and make a change.  You need to go to the nest thermostat and tap the screen to wake it up. Rotate the dial until you  get to EQUIPMENT and press the outer ring. It will display the equipment configuration tap CONTINUE.  This will open equipment settings, and select HEAT TYPE. Now it will ask you for what type of fuel you use for your heating, your choices will be gas, electric, oil, propane, geothermal if all else fails you can choose I don’t know lol. Rotate to dial to select your type of fuel, in your case GAS and tap the screen, and then it will ask you for the type of heating do you have, forced air, in floor, radiators etc. in your case select FORCED AIR and tap.

The display will to done tap DONE and you’re done.

I hope this helps. 
Ken, The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@CoolingWizard, thanks for the help!

 

@Jay77, thanks for reaching out. How's it going with your Nest Thermostat? Were you able to follow the steps provided by Ken? Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

 

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel