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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21845 Views
  • 0 replies
  • 6 kudos

Nest Home Report looking for old thermostat

Hi there,Need some help. I had an old Nest thermostat that died and I got a warranty replacement from Google a year or two ago, but ever since then I'm getting inaccurate data in my monthly Nest Home Report. Ever since I installed the new one I'm get...

RussaG by • Community Member
  • 3615 Views
  • 14 replies
  • 0 kudos

Nest thermostat says online. Cell phone says offline.

Just changed my internet & Wifi service to Spectrum. Everything is now up and running except my thermostat on my Android cell phone. I've tried everything including uninstalling the app and then reinstalling (twice), but still says Offline. What else...

Olga7 by • Community Member
  • 1043 Views
  • 6 replies
  • 0 kudos

Nest stopped working RC error after recharging

We’ve had our Nest for 4-5 years. No problems until a few days ago. Super cold night and woke up to bedroom very cold. Checked Nest app and says it was offline. Checked Wifi and it was great. Went downstairs to Nest and it was dark. House at 53 degre...

jslw13 by • Community Member
  • 767 Views
  • 4 replies
  • 0 kudos

Nest Learning Thermostat Gen 2- Dial not turning/stuck screen

Been dealing with this issue for 3 weeks and had reset it; charged it and nothing seems to work regarding the dial acativation. Finally, it is stuck and I am constantly turning the dial to move the thermostat to change the degree or screen. It's stuc...

Nester8 by • Community Member
  • 945 Views
  • 5 replies
  • 0 kudos

Wiring for Google Thermostat

My old thermostat is a Honeywell Model TH6210U2001 and it had five wires connected to it: Red, Green, Yellow, White and a Blue wire connected to the W2 (Aux) terminal. In installing the Google Thermostat I can connect the first four wires correctly b...

Thermostat Install

I turned off the HVAC at the breaker box, but my thermostat is still on, and when I turned the temperature down 5 degrees, it still kicked on. Is there possibly another breaker to turn off?

Mcal0323 by • Community Member
  • 663 Views
  • 4 replies
  • 0 kudos

E73 Error incorrect as tested with proper voltage

I know this issue has come up several times but I'm not seeing a solid solution for the problem I'm facing. I have inspected the wiring at the furnace all the way to the mounting plate and have 27 volts at both locations. When plugging the nest unit ...

Dunkin by • Community Member
  • 839 Views
  • 4 replies
  • 0 kudos

Learning thermostat won’t connect anymore

I have multiple thermostats and for the past month one won’t connect to Wi-Fi or the app. I’ve tried resetting everything and now won’t even connect for setup. Is it possible that it’s junk and needs to be replaced?

Macv by • Community Member
  • 860 Views
  • 6 replies
  • 0 kudos

Nest not compatible

I tried to replace my old thermostat with Nest. While checking the wires in my old thermostat, the app tells me mine is incompatible. It may be because mine has two zones with cables - W, Y, G, Rh, Rc, O. I hope someone can help if there is any way t...

junoh2 by • Community Member
  • 1226 Views
  • 9 replies
  • 0 kudos

App connection problems in Google Nest Thermostat

My google nest thermostat has problems staying connected to the internet only in the app.It will stay connected for maybe a day or two then goes offline.The wall mounted unit always stays connected so it’s not a problem.I have restarted the modem,rem...

bobaloo46 by • Community Member
  • 6575 Views
  • 49 replies
  • 0 kudos
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