i forgot my nest pin code to unlock my nest

[alonzoa]

i forgot my nest pin code to unlock my nest

[David_K · Accepted solution]

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[David_K · Accepted solution]

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Richd]

I was able to pull the file up and need to get access to my nest thermostat to unlock the pin. What do info next?

[David_K]

Good to confirm that. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

[zoeuvre]

Hi folks,

@Richd, thanks for posting, and I appreciate you trying the steps given by David_K. 

Don't give up on us yet. We'd like to further check on this. Fill out this form that is only meant for you to use, and let me know once you’re done. 

I appreciate your help, @David_K. 

Best,

Zoe 

[zoeuvre]

Hi Richd, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe 

[Fabián007]

Hello David I forgot the pin can't access from the app, I have the thermostat connected to the PC please need the info to reset thank you 

[Fabián007]

My email #

[David_K · Accepted solution]

Go ahead and fill out this form and a community specialist will support you with next steps.