CaptainJeff .is the best(Community Member) posted a new comment in Blog good.
How about fixing basic functionality of the Nest Learning Thermostat, first!
I have a problem happening right now. Installed Nest Learning on 1 April. Ran heat through May, then AC and Heat into June until we went to straight AC for summer. Multizone heating system (forced hot water) with two Nest E's on other zones. Testing heating system from Nest Learning on 6 Oct. Taco box just kept clicking. Thermostat showing N72 error (no power to Rh). It's not true. You will see other posts about this across the web. Called heating company for PM b/c I assumed the problem was with boiler. First thing tech said when he arrived was "you have a Nest thermostat, correct?". He performed troubleshooting to see if it was the Nest or the boiler (W to Rh wire - triggered heat). Notified Google and they sent me new baseplate (arrived last night 10-28 and installed - no fix. Same exact issues). Contacted them again this morning (10-29) and just went through 2 hours of painful chat troubleshooting with totally useless reps (Madison and then Enzo). I'm done with having a teenager in their basement ask me if my house is powered and calling it support/troubleshooting. This N72 error code with the Nest Learning Thermostat is well documented in your community rooms, and I'm sure that it's well documented behind your walls of secrecy. I haven't found 1 posting where someone with the issue got it resolved through your support network. The solution was to eat the $250 purchase and buy something else. Well, I'm not going away. I WANT MY PROBLEM FIXED NOW!!!!! 23 DAYS WITHOUT HEAT IS CRIMINAL. FIX IT!
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To control which emails we send you please go to, manage your subscription & notification settings or unsubscribtheCommunity Member) posted a new comment in Blog on 10-29-2021 10:52 AM:
Let me translate for those of you who don't live in San Jose and drink latte's with the Google crowd...
"Since launch, many of our long-time Nest customers have provided valuable feedback..."
-you are lit up our system bitching about how we hood winked you into buying a new gadget, only to find out it didn't work.
"on our new Nest Cam (battery) and Nest Doorbell (battery) devices -- particularly on the transition to the Google Home app experience. "
-we do what's in our own best interest. If it conflicts with those who spent hard earned $$ buying our garbage, well, too bad. Experiences can be good or horrific. If you were smart enough to work for Google, you'd be smart enough to buy other peoples products.
"We hear you, and we’re taking your feedback to heart. In this post, I want to share more about our commitments to you going forward."
I have to say this to make you feel better. We are actually going to pursue our original plan which is to leave behind all those customers who are depending upon the Nest App and wired cameras. Eventually, we'll stop supporting it and leave you with more electronic junk that will be landfilled later. The good thing is you'll be drinking all that lead and toxic silver when you fill your next glass of wate
POduser .phone number is the best(Community Member) posted a new comment in Blog on 10-30-2021 11:50 AM:
Bottom line, I wish I NEVER initiated the migration to Google from Nest. Now my primary iPad can’t seem to find Any of my 3 cameras that have worked flawlessly for 3 years- and Still Do on my Un Migrated devices. This App Highjacking is a bait and switch deception, I think your lack of planning makes All of You at Google look amateurish and untrustworthy going forward.
Show quoted tex
(Community Member) posted a new comment in Blog on 10-30-2021 02:02 PM:ur Nest customers
You are exactly correct
if Google was serious they would be working night and day to fix the mess/Moreover, they should be updating their customers on a regular basis as to when things will be fixed.It looks like the 6th grade worked on the App for Google HOME
