locked nest thermostat

[drthein]

I know this question has been posted many times but my situation appears slightly different. I moved into a house with an existing next thermostat. The previous owner thinks he deleted his account from Nest. My thermostat is locked and when I so much as touch the ring or face of the device, it asks for a pin number which I do not have. I go to my Next app and it wants me to start a new location and add devices. I am not able to add the thermostat because it is stuck on asking me for my pin. i cannot reach the setting link on the device and the online app does not seem to have a place to unlock anything because there are no devices showing. Can someone please help?

Dave

[kiltguy2112]

Try calling nest support. I think this is still a good number. (855) 469-6378

[Jeff]

Hi, everyone. 
In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.
Thanks,
- Jeff