locks up when I try to pick thermostat location in home

[jmmrdh]

I can connect to the app on my phone but when I get to the location in home screen the app locks up and won't let me continue and I have to close the app.

[Ashudak]

I have the same thing happening to mine—- I’ve uninstalled/reinstalled the app, the device within the app multiple times to no avail

[Markjosephp]

Hello folks,

Thanks for letting us know about the Nest app that freezes when adding a new device. I'd be happy to take a look at this for you.

Please make sure that the Nest app is up-to-date by checking it in the Google Play Store or the App Store. Then, ensure that the app permissions are enabled in your phone's settings. Also, can you give it another try by adding your Nest Thermostat to the app? If it freezes, wait for at least 3–5 minutes for the app to respond.

Keep us posted if that works.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Ashudak]

Hi Mark— thanks for checking in. This didn’t work for me…. It is freezing during setup when I attempt to assign the location. When I select the location of the thermostat (which currently shows as incomplete in the app), it continues to freeze and then it ultimately times out with an error message. This is my second home where I’ve installed a learning thermostat.  I installed the first device and set it up in the app with no issues. 

[Markjosephp]

Hi Ashudak,

Oh no! Thanks for letting me know. I appreciate you giving it a shot. Can you try using a different device, such as another phone or tablet? Also, tell us the make and model of the phone that you're using. Let us know if that helps.

Best regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Were you able to try the troubleshooting steps that have been provided? Please let us know how it goes.

I appreciate the help, Mark.

Thanks,

Jenelyn