my thermostaye 2nd genrationnot connected with app

[Rashid71]

my nest 2nd genration thermostate is not connecting withApp and its not showing me entry key

[David_K · Accepted solution]

Hi @Rashid71 

Check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

If you have a Nest Thermostat E or Nest Learning Thermostat 1st or 2nd gen those are no longer supported and can no longer be controlled using the app I'm afraid.

End of support for Nest Learning Thermostats (1st & 2nd gen) - Google Nest Help