need to factory reset thermostat that is offline and locked

[Bdhenderson]

thermostat is locked and offline need to factory reset it 

[MelbaDT]

Hey Bdhenderson, 

Sorry to hear abut your thermostat but thanks for reaching out to the Google Nest Community. 

Do you have access to a computer? If yes, could you try the steps below:

1. Connect the Nest Thermostat display via USB cable to a computer.
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
   • If the Nest drive will not mount, try restarting the thermostat and the computer.
   • If the Nest drive still won't mount, connect another device to the cable to see if it appears as an installed device.
   • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If yes, please fill out this form and let me know once done: https://bit.ly/31vCfcQ

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan