nest 2nd gen thermostat

[ohmeohmy]

won't connect to wifi has low battery won't connect to app. all was working up until about 2 days ago. 

do I change battery ,which is internal to unit ? replace the whole nest thermostat ? or just keep pulling my hair out? (don't have much of the last) lol

[SoriaD_]

Hello @ohmeohmy 

Thanks for reaching out to our Nest Community about this disconnection on your Nest Thermostat. I apologize for all the inconvenience. I'm here to help you with that.

Let me ask you about the battery information on your thermostat. Please go to: Settings > Technical Info > Power. And share the information you see on your display with me. Also, you can tell me if you see a message on your display when you try to connect your Nest Thermostat with your WiFi network. 

Feel free to keep us posting; I´m here to find a solution for this situation.

Best regards,

Douglas.