nest app not working

[tidy47]

My nest app will no longer  work on the Nest learning thermostat. I re-installed and did the add product and enter the key and I get this message: Choose the number that matches your thermostat's display. it just circles forever and never comes up with a number. the app and thermostat is up to date. During the summer months its not a problem but when travelling in the winter I would like to be able to check on the status of the heat in the house.  Very frustrating! 

[Markjosephp]

Hello tidy47,

I'm sorry to hear that your thermostat isn't showing its serial number on its display during the set-up. I'm sure that is frustrating, but I wanted to see how I could help.

To isolate, does your Nest Learning Thermostat have a QR code on the back? Are you using an Android or iOS phone for the setup? Also, please give these steps a whirl:

1. On the thermostat. Go to Settings > Reset > Account Connection > Reset.
   1. If Account Connection isn't available, select Network to reset.
2. Proceed with the initial setup and skip the Internet connection and Nest app options.
3. Once finished. Go back to Settings > Network.
   1. Reconnect it to your Wi-Fi network manually.
4. Settings > Nest App > QR code or Entry key.
5. Open the Nest app on your phone and add the product.

Please let me know if that helps, or if the issue still persists.

Thanks,
Mark

[Markjosephp]

Hi there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Mark.

Thanks,

Archie