nest.com/w5 error + no wifi detection

[SebFloch]

Good evening,

For the last few weeks, my Nest Thermostat (linked to Heatlink) stopped detecting wifi. Nest Thermostat displays nest.com/w5 error message. I tried several time to restart and even reset the Thermostat and now it does not detect any wifi network.

Thanks for your help.

[Dsmit]

I have exactly the same problem and it started when the unit updated to 6.2-22 last week. 

What version is your firmware?

See also: 6.2-22 Software Update Issues - Google Nest Community

[SebFloch]

Hi, my software version is 5.9-4.5. The nest thermostat has been disconnected from my wifi network for at least 4/5 weeks.

[Jake]

Hey SebFloch,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey SebFloch,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey SebFloch,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake