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nest e

jlg
Community Member

last night tstat went to eco even though i was home and nest app shows add product yet it is still on ipad and google home.  can't add because it is already there when scan code all programmed info still there wifi eco temps etc just messed up on nest app on phone planning trip soon and house is in cold area don't want total failure has been operational for 1.5 years no issues except recently home/away stopped auto functioning 

3 REPLIES 3

kwisecar
Community Member

I have an Android phone so my screen may be different than yours, but do you see the word NEST in the upper left corner and a drag down menu? Click on that and see if you have the name of your thermostat with the HOME icon on the left (you should see the AWAY icon under that). Click/touch the HOME icon and see if that restores it to the HOME setting in the app. It just happened to mine also earlier today. 

jlg
Community Member

tstat circle came back with proper display after accessing thru google home had to ad home away assist info "again " seems ok

give you chuckle had already changed eco schedule to 58 deg f for upcoming trip needless to say chilly when got out from bed this morning 

thank you for response considered buying new tstat to assure no problem when on short trip ?? thanks again

possibly google/nest issue??

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake