cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

nest learning thermostat 3rd gen not charging

AR
Community Member

I have a 3rd gen Nest Learning Thermostat. It was working fine for a 1 1/2  years. All of a sudden I see that it shut off. I read the info on web, so I charged and retried, it drained within 8 hours. I connected my old thermostat and both heating and cooling systems work. I reconnected (after charging through USB), the voltage was 3.9 and then few hours later I see it dropped to 3.7 and then later shut down.

I do not have "common" wire. I have connected Rh, Rc, W1, Y1 and G. There are not spare wires.

It is very frustrating to see an expensive unit failing. My 2 year old Nest Thermostat (which has only heating connected) is working fine.

3 REPLIES 3

AR
Community Member

I checked the battery after I plugged in and see the following

Battery: 3.706V

Voc 39.68V

Vin 8.55 V

Iin 20 mA(a)

Jake
Community Specialist
Community Specialist

Hey AR,

 

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey AR,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake