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nest learning thermostat setup in Google Home app

karlbaines
Community Member

I've entered the 6 digit code during the setup process. Now the app is asking me to "Choose the last 4 characters of your device's serial number". I have the serial number, but there is no place to enter or "choose" anything. No way to proceed

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey karlbaines,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

ssailer
Community Member

I have this exact same problem and am unable to enter the last 4 digits of my serial number.  I also got the same error with the QR code.  HELP!!! 

Jake
Community Specialist
Community Specialist

Hey ssailer,

 

I am sorry to hear you are running into the issue as well when trying to add the device to the app. Let's jump in, and see if we can get you up and running. I did find a helpful article that has some troubleshooting steps for when your device will not add to the app. Please let me know if that helps, or if you are still having trouble from here.

 

Best regards,

Jake

ssailer
Community Member

I am out of town for a few days, so please do not close this thread.  I will try these suggestions when I return home.

Jake
Community Specialist
Community Specialist

Hey ssailer,

 

I will hold the thread until you have returned home, and ensured the device is working properly. Please let me know once you have tried connecting that to the app and if you are still having issues from there.

 

Best regards,

Jake

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS