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nest learning thermostat wont connect to internet

mart1964
Community Member

I have a google nest learning thermostat, worked fine for 10 months, now it wont connect to wifi.Have done a factory reset and still wont connect, my google smoke alarms bell wifi extenders all work fine so not network

1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

Hello mart1964,

 

Thank you for reaching out to us regarding the connectivity issue with your Google Nest Learning Thermostat. We appreciate your diligence in performing a factory reset and ensuring that your network infrastructure, including Google Smoke Alarms and Wi-Fi extenders, is functioning correctly.

Have you checked for any message codes in its settings? Also, gather the power readings in the Technical Info settings.

I'll look forward to your response.

Regards,
Mark