nest temp sensors

[brent33]

but of course my issue is not listed,so i got a new cell, and when i went to add the nest app to the new cell,the nest had a rough start nothing would connect,so i got that fixed now my temp sensors wont add to the nest or app, it says they are apart of another account . ive only have the one account ive taken the battery out and then put back in im with in 10 feet of the nest,i have wifi and the nest has been a factory reset,do i own three useless temp sensors or what 

[Markjosephp]

Hello brent33,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

You might have added them to a different email address. Please ensure that you're logged in to the correct account; the sensor will continue to show in the old account until it's removed from that account. But going over these steps might help:

1. Remove the battery from the sensor for at least 60 seconds, then put it back.
2. On your thermostat, go to Settings > Reset > Account Connection > Reset to confirm.
3. Reconnect the thermostat to the network and to the account.
4. Run a connection test.
   1. Note: If the sensor doesn't immediately show up in the Nest app after you refresh the network connection, try switching to the Spaces view and back to the regular view. In the Nest app, tap Settings > Spaces > Tap the switch to enable and then Back > Spaces > Tap the switch to disable.
5. To perform a full reset, remove the battery from the sensor for 5 minutes and then put it back.

Please let me know if that helps or if the issue still persists.

Regards,

Mark

[Jenelyn_O]

Hi there,

Checking in — were you able to try the troubleshooting suggested above? How it goes? 

I appreciate your help, Mark.

Thanks,
Jenelyn

[Jenelyn_O]

Hi brent33,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Best,
Jenelyn