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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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  • 0 replies
  • 7 kudos

Thermostat wifi

M’y thermostat has lost connection with wifi. I have followed all the instructions from google several times, plus tried others too. Yet my thermostat still can’t see my wifi network. Any ideas greatly appreciated please?

BQ by Community Member
  • 885 Views
  • 4 replies
  • 0 kudos

Resolved! Separating display from base of thermostat

Can the base and display half of the thermostat be separated without damage?They need to be connected together to do the setup but once they are together they can't be attached to the wall plate, as the screw holes are hidden. I know I can also buy a...

brian999 by Community Member
  • 1760 Views
  • 6 replies
  • 0 kudos

Heating Schedule

Hello first time post ..we got a new Worcester greenstar4000 boiler in September, the nest learning thermostat was set up by the install engineer but he set it to put the heating on at 04:30 am which we don’t want .I manually deleted the 7 day progra...

Derek_C by Community Member
  • 997 Views
  • 4 replies
  • 0 kudos

Thermostat Replacement Refund

I am yet to receive the reimbursement for the GoogleNest Thermostat repairs from December 7th 2021.I have contacted support on numerous occasions only to be told that there is a backlog for payments.The whole process for repairs is ridiculous. w”Why ...

TMP by Community Member
  • 1683 Views
  • 9 replies
  • 1 kudos

New nest error code 9807

I’m being driven crazy by not being able to link my Google home and nest thermostat. I get as far as the Google assistant prompt then when I press next I get error code 9807. Please please please can someone help?

Thermostat no usage

My thermostat is displaying"no usage" on some days in the usage history, however it has registered the actual use. My wifi has been working fine How can I rectify this problem?

LDF by Community Member
  • 767 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Thermostat not adding to Google home app

Not able to add my Nest Learning thermostat to the Google app. QR code scan just goes next to the Home Screen and after entering Entry key the waiting screen keeps going on. Any help will be appreciated.

KKJ by Community Member
  • 1185 Views
  • 4 replies
  • 0 kudos
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