nest termostate 1 series

[alterra13]

have just learned that Nest Thermostat series 1 & 2 are no longer supported, and I have one of them , a friend of mine received an e-mail offering a discount on series 4 units, however I did not. I have checked my spam and trash folders and it is no... I have  problem to use my wi fi  on app ( its stop supporting ) and i cannot control my termostate

Please email me your offer at

#

[David_K]

Hi @alterra13 

If you can't find it in your spam / junk folder, contact support.

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.