nest thermostat base issues (need replacement base 3rd generation thermostat)

[steve1704]

My Nest Thermostat has stopped working in cooling mode. The thermostat is not sending constant 24 volts to the reversing valve in cooling mode. From what I read online the base is the issue. The only bases I see available are on eBay used. I bought an ecobee and installed it last night and the everything is back up and running. I decided to go with a different brand because this is the second time this same problem has happened to my thermostat and google isn't taking care of the problem. I really love the nest and I would reinstall it if I can get a replacement base and keep the ecobee for back up if and when the nest fails again. I was hoping that nest has figured out the issue that they are having with the base and had a new version that they could send me. Because overall I love the nest if i can just keep it working.

[jenniffert]

Hi @steve1704,

Thanks for reaching out to the community. I apologize for the delay in response.

I appreciate your efforts in troubleshooting the issue with your Nest Thermostat. To provide further assistance, I'd like to have you fill out this form: Contact Us. A specialist will then be able to take a closer look at your case.

Please let me know if you have any questions in the meantime.

Best regards, 

Jenniffer