07-16-2023 10:49 AM
07-20-2023 10:53 AM
Hi Kaz54,
Thanks for posting in the Google Nest Community forum. Could you please take another picture where we can clearly see the labels of your thermostat wires? Also, the photo of the wires you have in your HVAC control board. It will help us to further check the compatibility of your system to the Nest Thermostats.
Best,
Jenelyn
07-23-2023 12:51 PM
Hi there,
Checking if you still need help. Please let me know, as I'll be willing to assist you further.
Thanks,
Jenelyn
07-23-2023 01:21 PM
Thank you
The wires cover the letters in the thermostat and I cant locate the hvac control panel
07-24-2023 10:09 AM
Hey Kaz54,
Thanks for the update. Is it possible for you to take note of the labels of your wires based on what you see on your end? It will help us to move forward. Make sure to turn your power breaker off before touching the wires.
Regards,
Jenelyn
07-27-2023 10:35 AM
Hi there,
I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Jenelyn
07-28-2023 12:26 PM
Hello Kaz54,
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
All the best,
Zoe