Hey cindasirisheyes,
Sorry to hear that you're experiencing some difficulties setting up your Nest thermostat. I want to check on it further.
A few questions — what type of Nest thermostat is this? Are you using an Android or an iOS mobile device to set it up? Also, are you getting a specific message or a code on your Google Home/Nest app or on your thermostat's display? It would be great as well if you could provide a rundown of the steps that you've already tried so I can dig deeper into them.
Best,
Melba
