nest won't connect to wifi

[roc7524]

My Nest  Thermostat won't connect to wifi.  I went through all the steps in the troubleshoot guide and it still won't connect to wifi.  I have two other Nest thermostats that are working fine and are connected to my wifi, what can I do to fix this?  The Nest thermostats are only 9 months old.

[eyeflip]

i have the same issue with my upstairs one, i purchased it around the same time, and i have tried everything: Factory reset, charging the battery, resetting my router and wifi. and nothing. its really crazy that these thermostats fail so easily. im hoping someone here can help.

[tajennifer]

Hi everyone, 

Thanks for posting. I'm sorry to hear about the experience that you are having with your Nest Thermostat not connecting to the WiFi. But don't worry, I'm here to help. In this case I just need you to confirm if you tried all the steps here in the "Troubleshoot setup: thermostat doesn’t show your Wi-Fi network" article.  

Once I have this information I can provide further assistance. 

Best regards,

Jenny

[roc7524]

I have tried all the steps in the troubleshooting guide and none of them worked. 

[tajennifer]

Hi everyone,

Thanks for the update. i'm sorry to hear that after trying all the troubleshooting steps in the article your Nest thermostat is still not connecting to WiFi. But don't worry, we're here to help! Feel free to call us to connect with one of our specialists for further assistance.

Regards, 
Jenny
 

[eyeflip]

Thx for reaching out, i have tried all of these steps as well, please advise anything else. thank you

[jlspring]

I’m having the same problem.  It connected once and then dropped off.  Hasn’t connected since.  Can’t even see the network now. Tried all the troubleshooting steps multiple times and no change.  Terrible product.

[tajennifer]

Hi jlspring,

Thanks for posting. I'm sorry to hear that after trying all the troubleshooting steps above your Nest thermostat is still not connecting to WiFi. But don't worry, we're here to help! Feel free to call us to connect with one of our specialists for further assistance.

Regards, 
Jenny