Like many people I have had no success in getting a refund for a repaired google nest thermostat. When getting a thermostat repaired you have to pay for the engineer and the component parts upfront and then supposedly you get the money back in the form of a refund. I have been through all the correct channels to get my money back but like a lot of other I have had no success. You just have to do a search on the forum typing ‘’no refund’’ to see how many people are being ‘’fobbed off’’ with ridiculous excuses as to why they are not paying back the money owed ! My thermostat went wrong relatively quickly and I would never buy this product again. I would advise everyone to keep any correspondence in writing from this company. The steps I am taking (in the UK) is to take all my correspondence I have had from them to my local Member of parliament to see if she can help and to the citizens advice bureau. I am also going to set up a facebook group page if anyone interested who have had similar problems. My guess is if the customer service bothers to reply it will be in the form of ‘’please let us have your enquiry number and we will look in to it’’ I have given this to them on many occasions and have no confidence in this company to do anything other than give me more ‘’waffle’’.
Sorry to hear that you are having issues with your devices! As this is a community forum set up for other users to help each other there's very little we can do to help you further. To contact a Google Nest representative please use the link below.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
