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one month old 4th generation nest not turning furnace on , everything checks out asking nest to chec

sgrenley
Community Member

one month old nest 4th gen wont start furnace when other home therm. do askit to check itself and no isues come up , reset therm . with no luck , pulled off base as directed remounted , no battery issues

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi, @sgrenley

I can understand how frustrating it could be when you try to call for heat and the furnace doesn’t turn on. I’ll be more than happy to help you to fix the issue with your 4th Gen Learning Thermostat. 

  1. It is important for me to have more information about the issue. 
  2. Did the heating ever work with the 4th Gen Nest Thermostat? 
  3. Could you please attach a picture of the current wiring? 
  4. Is there any error code on the Nest Thermostat? 
  5. What type of heating and cooling system do you have?

Please keep me posted.

Regards, 

 

Derick.