"Thermostat switched off by Auto-Schedule"

[delsale16]

After years of using our Nest, I've had Nest shut off our heat with the message above several. Called support, and they tell me I need to add a common wire. I've had the same system for years with no problems, so the ideea that suddenly, now my wiring doesn't work is baffling. Why would wiring cause your auto-scheduler to turn off my heat??!?

[Jhonleanmel]

Hi delsale16,

Thanks for posting.

Could you provide the case ID from when you reached out to our support so I can check what happened?

Thanks,

Mel

[Jhonleanmel]

Hey there delsale16,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni