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remove the Nest from base and reattach it

AJR
Community Member

Keep getting the "remove the Nest from base and reattach it"  message.  I've confirmed wires are properly trimmed and inserted and are not bulging into back of device.  What else should I try before I return it.

2 REPLIES 2

laurentbourg
Bronze
Bronze

If it’s a Nest learning 3rd Gen, try charging it an hour with USB and place again on wire plate. 

JulieDIY
Community Member

The screws they send in the third generationto attach the base to the wall gets in the way of the connector.  Remove the  screw  below the connector and the thermostat will seat properly and fire right up. Unfortunately now you will only have the top screw holding the thermostat to the wall so be sure to use a plastic wall anchor the correct size if it's not screwed into a stud. You might be able to find a screw with a smaller head at a hardware store but I haven't tried looking.