Blinking red and restarting. Not functioning.

[SAURABH_SONI]

Hi All,

I have two Gen 3 learning Nest and installed them on the first and second floor. The one on the second floor is working fine and the one on first floor stopped working after 6+ months.

It has red blinking light all the time and I tried charging it using cable separately for multiple hours but it works for a short amount of time before it gets restarted. Now it doesn't work with charging externally as well.

I have C type connection since the beginning. Every few minutes it turns green, boots shows the current temp and then after a couple of minutes goes red.

I did rewiring as well but the issue remains. 

Existing threads are pointing out the charging and putting C connection but that I already had.

How can I get the support or any help, please?

Thanks,

[SAURABH_SONI]

It stopped connecting to Wifi so there is no way for me to check the power or other settings as it doesn't go to that level.

[SAURABH_SONI]

No resolution yet,

I switched the other nest to this and that is working fine. This means there is something wrong with the device itself. Still waiting for any help.

[Ryan_G]

Hi SAURABH_SONI,

Thanks for reaching out here in the Google Nest Community.

We're sorry to hear about what's happening with your Nest Thermostat. Were you able to try and connect it with a USB? Also, try doing a complete data reset by following the guides here.

Let us know how it goes by replying to this thread.

Regards,

Ryan

[Jake]

Hey SAURABH_SONI,

I wanted to check in and see if you managed to see Ryan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[SAURABH_SONI]

The issue is not resolved yet, I did a factory reset and charged it via USB cable. With this, it will be active for some time I believe.

the other thing is that it is not connecting to WiFi. It shows a nest/com/W5 error. I restarted the router, tried reconnecting multiple times, entered the network name manually but none of these worked.

At the same time, I'm not able to add the device to the App on mobile. I believe connecting to WiFi is a pre-step. After entering the keys displayed on the device, the App doesn't detect the device.

Considering all the factors, I feel there is something wrong with the device.

[amfrary]

we are having the exact same problem. The c connection is active and we tried our other nest thermostat devices on the same appliance and they work so it has to be the device itself. Can anyone tell us if Google nest warranties these or are offering any kind of solution?

[SAURABH_SONI]

Right, its something to do with the device. Try factory resetting as well. Though it didn't work for me. The devices come under warranty.

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[EmersonB]

Hi everyone,

@SAURABH_SONI and @amfrary we haven't received your form — were you able to fill it out?  Let me know if you have any additional questions from here.

I appreciate your response, @Jake and @Ryan.

Regards,
Emerson

[amfrary]

Hi - I did contact Google support and they sent me a new device!  I'm all set now.  Thank you.

[Jake]

Hey amfrary,

I am glad to hear you were able to get a new device, and everything is good to go from here. I am going to keep the thread open for a couple of days to ensure everything is set up, and good to go. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey amfrary,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake