01-10-2024 01:57 PM
my current google nest learning thermostat is bad and want to replace it with a new one of the same type. What steps do i need to take to remove and replace. Also don't want to lose my nest protect settings.
01-16-2024 09:12 AM
Hello jdogarizona,
Thank you for reaching out, and we're sorry to hear about the issues you're experiencing with your current Nest Learning Thermostat. We appreciate your loyalty to the Nest product line, and we're here to assist you with the replacement process.
To ensure a smooth transition, here are the steps you can take to remove and replace your existing thermostat. Installing your Nest Thermostat article will be your guide:
If you encounter any difficulties or have further questions during this process, feel free to reply.
Best regards,
Mark
01-16-2024 10:33 AM
Thank you Mark. Do I need to remove the old nest thermostat device from my Home Screen and then add new thermostat?
01-16-2024 10:34 AM
Thank you Mark. Do I need to remove the old nest thermostat device from my Home Screen and then add new thermostat?
01-17-2024 10:37 AM
Hey there,
Good question. Yes, but it depends if you're no longer using the existing thermostat display. If you are no longer using it, unlink or remove the thermostat from the app and proceed by installing and adding your new Nest Learning Thermostat.
Let me know if you need more help.
Regards,
Mark