setting up new thermostat

[trojan64]

just replaced my existing Nest thermostat generation 3 with a new one ( gen 3 ). got all the way through installation and setup until after I got to the screen to enter the serial number shown on the screen. The app is not showing how to enter the serial number. Very frustrating! Please advise asap, and thanks in advance!

[MplsCustomer]

@trojan64 

Are you installing your Nest Learning Thermostat in the Google Nest app?

[trojan64]

yes, and thanks for responding

[Patrick_Caezza]

@trojan64 

The Nest Learning Thermostat, 3rd Gen, can only be set up using the Nest app.

Once it is set up, you can control it using the Google Home app

[Jenelyn_O]

Hi there,

Thanks for reaching out. I hope you get the answer you're looking for provided by Patrick_Caezza. Please let me know if you still have any questions or concerns, as I'll be willing to assist you further. 

I appreciate your help, @Patrick_Caezza, and @MplsCustomer.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello trojan64,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Regards,

Mark