Google Nest Community

roberre · ‎07-09-2022

My 9 month old google nest thermostat quit working and we couldnt use the A/C. I received an email from Google saying to call this number and a new one will be sent out. This all sounds fine. It turns out the new thermostat wouldnt be received for up to a week and a half, and that was with 'advanced shipping'. They were also shipping a refurbished thermostat and not a new one! So this meant no A/C for up to 10 days in July in a hot weather climate!

I ended up ordering a NEW one on Amazon for $100 that will be there the next day. If anyone is thinking about using Google nest thermostat i would advise against it.....

MelbaDT · ‎07-28-2022

Hey roberre,

I'm sorry to hear how you feel but thanks for sharing. Rest assured that we'll take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future.

Best,

Melba

Ryan_G · ‎08-03-2022

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

roberre · ‎08-03-2022

if you want to send me a replacement for the one that stopped working that would be ok

Ryan_G · ‎08-03-2022

Hi roberre,

Thanks for the reply.

We're sad that we wouldn't be able to send you a replacement the next day. As much as we would love to, we need to process the request and there's a shipping period that we should follow.

I hope that we could still make it up to you in the future and if there's any other question, let us know by replying to this thread.

Regards,

Ryan

Ryan_G · ‎08-07-2022

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Ryan_G · ‎08-08-2022

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

Google Nest Community

terrible customer service