the fan runs but the AC will not turn on

[qwertyuiop2]

Hello,

My nest has been hooked up for years.  I have tried to reset it.  The fan will  run but the AC will not turn on.  It says the AC ran for 16 hours yesterday.  This just isn't right as it never actually cooled it just said " cooling in  2+ hours" the entire day/ night.

How can I fix this problem?

Thank you

[Sikkema]

Also having this issue. Just added a 24V adapter as I didnt have a C wire. Still isnt working.

[Whitney1]

Same issue 😞

[Sikkema]

I have an AC tech coming soon. I'll let you know what my issue is.

[Sikkema]

1 wire was chewed. Reconnected and good to go

[Jenelyn_O]

Hi everyone,

@qwertyuiop2, @Whitney1, thanks for reaching out. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you see any messages or codes in the app or on the actual thermostat? 

@Sikkema, I'm glad that your issue with your thermostat is now fixed. 

Best,

Jenelyn

[Whitney1]

Thanks for commenting, I couldn't figure out how to get back here. I did an online chat. They wanted me to rewire the Nest but I had them instruct me on turning it off and back on (the wall thermostat) and that resolved it. Thanks!

[Jenelyn_O]

Hey Whitney1,

Thanks for getting back to us — I'm glad to hear that the issue with your Nest Thermostat is now resolved. 

@qwertyuiop2, please do check the response above and provide the needed information, as it will help us to move forward.

Regards,

Jenelyn

[EmersonB]

Hello everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Jenelyn.

Regards,
Emerson

[Jenelyn_O]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks for your help, Emerson.

Best,

Jenelyn