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thermostat battery

Subvocal
Community Member

Best thermostat 3rd gen

low battery 

 

no instructions on how to change the batteries. 

any help?

1 Recommended Answer

Jt1975
Community Member

I don’t know what generation Nest we have but the back of ours has a small usb like charger slot to plug into to charge.  

connection 

View Recommended Answer in original post

9 REPLIES 9

Jt1975
Community Member

I don’t know what generation Nest we have but the back of ours has a small usb like charger slot to plug into to charge.  

connection 

Subvocal
Community Member

thank you. I finally (duh!) figured it out. 

Dvega
Community Member

How long did it take to charge?

Subvocal
Community Member

We never were able to get it charged up even after leaving it hooked up for over an hour, we still got error messages so we took it off and put our old trusty thermostat back on…

Eswow
Community Member

Same here. Also trying to figure out how to change battery. USB charge did not work. 

Piguo
Community Member

Tech support just told me battery is not replaceable. So when the battery dies so does the thermostat 😕

Ryan_G
Community Specialist
Community Specialist

HI everyone,

 

Thanks for reaching out here in the Google Nest Community.


I am sorry to hear about what's happening with your device. If you're still experiencing this issue, let us know further details by filling out this form.

 

We hope to hear from you soon.

 

Regards,

Ryan

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Ryan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake