Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring? Also, could you remove the display from the base and put it back after a minute.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
