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thermostat not connect with wi fi

Hong1
Community Member

Hi,

I installed two 3rd generation thermostat. One of them is not connecting with wifi. I have followed your instruction, including reset, restart, reboot the router, trying to resolve the issue. However, problem still not fix. Please help to resolve this issue. Thank you.

1 REPLY 1

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Hong1 

How do you have it wired?

Is a C wire installed?

Are you getting any error codes?


To ensure that I see your reply, please tag me using @Patrick_Caezza